When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible. This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible.
If possible, please includethe following:
- Describe what the problem is and where is occurs
for example – ArchiCAD freezes when I explode my Doors+Windows
- Include the exact text from any error message and where this appears
- Include screen shots if they are available
see http://www.take-a-screenshot.org/ for more details
- Describe how to replicate the issue
This is a really important part as it helps the team investigate exactly what you are experiencing
- Include problem files
if the problem is file specific, include it with your ticket
- Tell us the operating system you are using
is it Windows 7 / 8 / 8.1 or MacOS 10.9 / 10.10 etc